Job offer : IT Support Technician L1 L2 (M/F)

Our IT specialized team is recruiting for its client, a digital services company, an On-site IT Technician L1-L2 (M/F) for a 3-month temporary assignment (renewable) near Châteaulin (29).

Start date: as soon as possible

Your main missions will be as follows:

Reporting to the IT team, you will provide on-site support and manage the IT infrastructure for all users (including VIP support and the IT kiosk).

1. User support and assistance

• Handling incidents and requests via ServiceNow in compliance with contractual deadlines
• Diagnosing and resolving malfunctions (hardware, software, and mobility)
• On-site assistance and user support for the Microsoft 365 environment (Teams, Outlook, OneDrive, SharePoint)
• Support for Teams Voice telephony and videoconferencing equipment/peripherals

2. Workstation management and administration (Modern Workplace)

• Preparation, deployment, migration, and imaging of workstations (Windows 10/11)
• Operational operation and administration via Microsoft Intune and Autopilot (enrollment, application deployment, profiles, Remote Help)
• MDM management and enrollment of the mobile fleet (iOS / Android smartphones and tablets)

3. On-site infrastructure and network (Level 1)

• First-level diagnostics on the local network (TCP/IP, DHCP, DNS, WiFi, FortiClient VPN)
• Physical verification and patching of equipment (local racks, network sockets, switches, WiFi access points)
• Escalation and qualification of complex incidents to L3 teams (Network / Cybersecurity)

4. Asset management and documentation

• Maintaining and updating the CMDB / asset inventory (entries/exits, loans, returns, decommissioning)
• Management of the printer and multifunction fleet (maintenance, consumables, print queues)
• Drafting and enriching procedures and resolution sheets in the knowledge base

Experience and Training:

• With a higher education degree in IT, you have significant experience of 2 to 5 years in local IT support
• Successful experience in a multi-site environment would be a plus
• Driving license (Permis B) required for the position

Technical skills:

• Workstation & Mobility: Windows 10/11, Microsoft Intune, Autopilot, iOS & Android (MDM)
• Microsoft 365 Environment: Teams (including Teams Voice), Outlook, OneDrive, SharePoint, Entra ID
• Network & Security (L1): TCP/IP, DHCP, DNS, WiFi, VPN (FortiClient), notions of VLAN/Switch/Firewall, local patching
• Tools & Hardware: ServiceNow (ITSM/CMDB), PC diagnostics, mobile fleet, network printers and peripherals

Soft Skills:

• Service-oriented, relational quality, and clear communication
• Rigor and respect for procedures
• Team spirit and adaptability
• Analytical capacity
• Priority management
• Spirit of initiative

Working hours: 37h/week

• Monday to Friday

Travel: regular travel to several sites up to 1h30 around Châteaulin

Remuneration: 13.19 / 14.83 € gross per hour

Benefits: restaurant vouchers, time savings account

Do you recognize yourself in the spirit of the position? Apply now!

This position is open to people with disabilities.

Committed to diversity and equal opportunities with our partners, we study every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply!