The role

As part of its business, our client is looking for a Technical Support & Product Documentation Technician (M/F) to support its customers, analyze technical issues encountered, and ensure the reliability of its product documentation. Do you enjoy understanding how mechanical products work, researching the origin of a malfunction, and finding concrete solutions? Do you want to combine technical expertise and writing? This position might interest you!

Reporting to the technical team, you will work on several aspects: 1. Technical support and malfunction analysis

Analyze customer complaints regarding parts with malfunctions.
Research the causes of anomalies. 2. Technical documentation writing
Write and update product technical sheets.
Design and update descriptions and technical information for paper and digital catalogs.
Ensure the accuracy and reliability of the technical data communicated. 3. Product expertise
Develop in-depth knowledge of parts and their applications.
Verify the consistency of technical information and product characteristics.
Participate in resolving technical issues encountered in the field.

What we offer: We offer a stimulating work environment with an attractive salary between €2,500 and €2,700 gross per month (excluding 13th month). You will also benefit from a 13th month, collective profit-sharing, meal vouchers, and personalized support with comprehensive training on our products. Join us for an evolving position within a dynamic team!

The profile we're looking for

We are primarily looking for a technical profile, comfortable with mechanical products and their operation.

You have a technical background in mechanics, industrial maintenance, mechanical engineering, or a related field.
You have initial experience in an industrial environment: design office, methods, maintenance, after-sales service, or technical support.
You are comfortable writing technical documents and know how to synthesize complex information.
You demonstrate rigor, curiosity, and a good analytical mind. Experience in hydraulics, pneumatics, or industrial equipment would be a plus. Have you never written a technical catalog? This is not necessarily a barrier if you have solid technical foundations and real writing skills. Why join this position?
A versatile position combining mechanics, technical analysis, and writing.
Product expertise to develop in a specialized industrial environment.
Concrete tasks, with a direct role in resolving customer issues.

The company

Actual Annecy

Company specializing in the trade of industrial mechanical parts is looking for a Technical Support and Documentation Technician (M/F). As a true product expert, you will write documentation and catalogs (paper and digital), assist the after-sales service in analyzing malfunctions, and provide technical solutions to our customers.