--- title: "Technical Support and Documentation Technician (M/F) · ANNECY | Actual group" description: "As part of its business, our client is looking for a Technical Support & Product Documentation Technician (M/F) to support its customers, analyze tech…" canonical_url: "https://www.actualgroup.com/en/jobs/tech-support-technique-et-redaction-h-f-lu-re1241111a396294" locale: en meta: "og:description": "As part of its business, our client is looking for a Technical Support & Product Documentation Technician (M/F) to support its customers, analyze tech…" "og:title": "Technical Support and Documentation Technician (M/F)" --- # Job offer :** Technical Support and Documentation Technician (M/F)** Permanent contractANNECY, 74960, Auvergne-Rhône-AlpesFull-time35 heuresInformation and Communication Technologies2 500 €/mois **Actual emploi Annecy** Agence d’intérim, emploi, recrutement, CDI, CDD et missions temporaires ![Actual emploi Annecy](https://www.actualgroup.com/_ipx/f_webp&q_75&s_60x60/https://partoo-image-download.s3.amazonaws.com/prod/110035/4de2193e-7e69-4693-8fd7-19b36d0d7c62.png) [Contact](mailto:actual.annecy@groupeactual.eu) **32 avenue De Chambéry · 74000 Annecy** [**04 50 45 68 00**](tel:0450456800) ** 08h - 17h30** [All the agency's jobs](https://www.actualgroup.com/en/jobs?recruiterCode=A749) ## **The role** As part of its business, our client is looking for a Technical Support & Product Documentation Technician (M/F) to support its customers, analyze technical issues encountered, and ensure the reliability of its product documentation. Do you enjoy understanding how mechanical products work, researching the origin of a malfunction, and finding concrete solutions? Do you want to combine technical expertise and writing? This position might interest you! Reporting to the technical team, you will work on several aspects: **1. Technical support and malfunction analysis** - Analyze customer complaints regarding parts with malfunctions. - Research the causes of anomalies. **2. Technical documentation writing** - Write and update product technical sheets. - Design and update descriptions and technical information for paper and digital catalogs. - Ensure the accuracy and reliability of the technical data communicated. **3. Product expertise** - Develop in-depth knowledge of parts and their applications. - Verify the consistency of technical information and product characteristics. - Participate in resolving technical issues encountered in the field. What we offer: We offer a stimulating work environment with an attractive salary between €2,500 and €2,700 gross per month (excluding 13th month). You will also benefit from a 13th month, collective profit-sharing, meal vouchers, and personalized support with comprehensive training on our products. Join us for an evolving position within a dynamic team! ## **The profile we're looking for** We are primarily looking for a **technical profile, comfortable with mechanical products and their operation.** - You have a technical background in mechanics, industrial maintenance, mechanical engineering, or a related field. - You have initial experience in an industrial environment: design office, methods, maintenance, after-sales service, or technical support. - You are comfortable writing technical documents and know how to synthesize complex information. - You demonstrate rigor, curiosity, and a good analytical mind. Experience in hydraulics, pneumatics, or industrial equipment would be a plus. Have you never written a technical catalog? This is not necessarily a barrier if you have solid technical foundations and real writing skills. Why join this position? - A versatile position combining mechanics, technical analysis, and writing. - Product expertise to develop in a specialized industrial environment. - Concrete tasks, with a direct role in resolving customer issues. ## **The company** **Actual Annecy** Company specializing in the trade of industrial mechanical parts is looking for a Technical Support and Documentation Technician (M/F). As a true product expert, you will write documentation and catalogs (paper and digital), assist the after-sales service in analyzing malfunctions, and provide technical solutions to our customers. ### **Want to join the adventure?** Apply without waiting! ## **Apply for this job** ## **Similar jobs** [**Actual Talent** SAINT-DENIS![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/technicien-support-f-h-at-re1280508a400647) [**Actual Talent** TARBES![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/technicien-deploiement-f-h-at-re1278912a400598) [**Actual Talent** NEUILLY SUR SEINE![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/administrateur-systemes-f-h-at-re1279354a400590) [**Actual Talent** ISTRES![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/technicien-proximite-informatique-h-f-at-re1279216a400578) [**Actual Talent** NIORT![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/technicien-informatique-helpdesk-h-f-at-re1278206a400560) [**Actual Talent** PARIS![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/technicien-support-informatique-h-f-at-re1016594a400518) [See all jobs](https://www.actualgroup.com/en/jobs?family=Technologies+de+l'Information+et+de+la+Communication) ## Sitemap See the full [sitemap](/sitemap.md) for all pages.