The role

Location: Paris 13 (75013)Contract: Temporary mission (starting September 1st)Remuneration: €25.27k gross/year depending on profileWorking hours: 35h/week, 8:00 AM to 6:00 PM

MissionsProvide level 1 technical support remotely (phone, Teams, remote access). Diagnose and resolve hardware, software, and application incidents. Install, configure, and update workstations and systems. Manage user accounts and access rights (Active Directory). Process and track tickets via the ITSM tool in compliance with SLAs. Update the knowledge base and provide user support.

The profile we're looking for

Profile soughtFirst experience in Helpdesk or Back Office support. Good command of Windows, Active Directory, and the Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint, OneNote). Knowledge of networks (LAN, WLAN, TCP/IP), VPN, Citrix, and Microsoft Intune. Mastery of an ITSM tool (GLPI, Freshservice, or equivalent). Service-oriented, autonomous, rigorous, and good interpersonal skills.

The company

Actual Talent

Actual Talent is the specialized division of Actual group, the 5th largest player in the labor and employment sector in France with a resolutely humanistic vision. We deploy with our clients the talent acquisition and assessment solutions that build the performance of their organization today and tomorrow. For over 20 years, our specialized consultants within our 13 offices in France have been supporting companies in the search for executives, experts, and qualified profiles for interim, CDI, CDD, or service provision roles. Interim work becomes a real opportunity: an open door to new experiences, enriching assignments, and flexibility adapted to everyone's needs.