The role

You will be responsible for

User support
Incident intervention (Hard & Soft)
Lenovo hardware
Processing installation requests (Laptop, Desktop, Printers)
IT Kiosk
Network patching
Windows 10/11 Office 365 environment

The profile we're looking for

To fill the position of Support Technician (M/F), we are looking for a person with an excellent sense of customer service and a real ability to resolve technical incidents with a pedagogical approach.

The ideal candidate ideally has 2 to 5 years of experience in a similar role and holds a 2-year degree in IT or systems and networks.

You are proficient in Windows environments and ticketing tools, and you demonstrate great rigor as well as a strong aptitude for teamwork.

Your technical curiosity and your ability to manage priorities in a dynamic environment will be decisive assets to support our users with efficiency and professionalism.

The company

Actual Talent

Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 6th largest employment and labor player in France. For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with customized contractual arrangements: CDI, CDD, Intérim, Freelance, Interim Management, Service Provision.