The role

Join a dynamic team as a Customer Quality Engineer (m/f) in Montrottier! As part of a mission that can start quickly and for the long term, you will play a key role by becoming the true spokesperson for the customer within the production site.

Your main missions

As a privileged contact, you ensure full customer satisfaction throughout the product series life. You have the power to act: you have the necessary delegation to block production or deliveries in case of non-conformity, thus ensuring compliance with our quality standards.

On a daily basis, you will be responsible for

Managing the entire relationship with the customer and ensuring compliance with requirements and legal

rules,

Being the interface between the customer and internal departments (production, logistics, R&D, production)
Managing customer complaints: receipt, analysis, processing, response, and follow-up
Analyzing the root causes of NOKs and implementing corrective and preventive actions
Monitoring key indicators: number of complaints, PPM,
Demonstrating expertise in problem-solving and quality audits and leading the

resolution of customer 8Ds

Participating in various continuous improvement activities to increase quality performance

production and customer for which you are responsible

Cooperating with the supply chain, operations, suppliers, and customers as

a company representative

Assisting in technical problem-solving
Interacting with all company processes
Ensuring the follow-up of actions related to customer audits
Ensuring the follow-up of audits and action plans related to customer requests/visits

If you are rigorous, solution-oriented, and ready to have a real impact on the company's performance, do not hesitate to apply!

The profile we're looking for

To excel as a Customer Quality Engineer, you must possess solid experience in customer relationship management as well as in-depth mastery of problem-solving tools such as FMEA, 8D, or PDCA.

The ideal candidate holds a Master's degree in engineering or quality and has significant experience of at least 3 years in a demanding industrial environment.

Equipped with excellent interpersonal skills, you know how to demonstrate diplomacy and firmness to represent the company's interests while ensuring customer satisfaction. Proficiency in technical English is essential to communicate effectively with our international partners.

A strong analytical capacity, exemplary rigor, and expertise in using quality management software are the keys to succeeding in your missions within our teams.

The company

Actual St Laurent 469

Our client, a player specializing in the manufacturing of electronic components, relies on the expertise of our Actual agency in Saint-Laurent-de-Chamousset.

Actual group is a leading French employment player, committed to facilitating access to work for all. Organized around four business lines: temporary work and recruitment, talent acquisition, skills development, and HR consulting, it supports companies and candidates in France, Spain, Portugal, and Switzerland. With 3,825 employees and over 600 agencies, it supports 32,000 companies and 300,000 people.