The role

Within the after-sales service department, you play an essential role in the organization and optimization of customer interventions.

As such, your main tasks will be

Analyze and prioritize intervention requests, taking into account contractual deadlines.
Organize interventions based on technicians' skills, their geographical location, and that of the sites.
Develop and optimize schedules to ensure service performance and reduce intervention times.
Monitor invoicing.
Handle customer complaints and provide appropriate solutions with professionalism and diplomacy.

Additional information

Temporary mission for 5 months or more
38.5 hours/week
Rotating hours: 8:00 AM - 4:45 PM / 9:15 AM - 6:00 PM
Remuneration over 13 months: 28/30k€ gross/year
Actual Group benefits (CSE, Actual Savings Account 12%, health insurance, etc...)

The profile we're looking for

You have successful experience in a similar position, ideally in the planning and organization of technical interventions.

You are recognized for your sense of organization, your rigor, and your ability to manage priorities. With excellent interpersonal skills, you know how to demonstrate diplomacy in your exchanges with clients and technical teams. Your seriousness, your commitment, your team spirit, and your sense of service will be real assets for success in this position.

The company

Actual Lyon Tertiaire Banque

Our client, a major player in the field of thermal comfort, specializes in the design, manufacture, and marketing of air conditioning, ventilation, and air treatment solutions.