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title: "Planning Assistant (M/F) · MEYZIEU | Actual group"
description: "Within the after-sales service department, you play an essential role in the organization and optimization of customer interventions. As such, your main t…"
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# Job offer :** Planning Assistant (M/F)**

TempMEYZIEU, 69330, Auvergne-Rhône-AlpesFull-time38 heuresReception, Administration and Customer Service

**Actual Banque/Ass - Tertiaire**

Agence d’intérim, emploi, recrutement, CDI, CDD et missions temporaires

![Actual Banque/Ass - Tertiaire](https://www.actualgroup.com/_ipx/f_webp&q_75&s_60x60/https://partoo-image-download.s3.amazonaws.com/prod/110035/4de2193e-7e69-4693-8fd7-19b36d0d7c62.png) [Contact](mailto:actual.banqueassurance.lyongrandsud@actualgroup.com)

**117 cours Lafayette 69006 Lyon · 69006 Lyon**

[**04 76 98 57 30**](tel:0476985730)

[All the agency's jobs](https://www.actualgroup.com/en/jobs?recruiterCode=AA42)

## **The role**

**Within the after-sales service department, you play an essential role in the organization and optimization of customer interventions.**

### As such, your main tasks will be

- Analyze and prioritize intervention requests, taking into account contractual deadlines.
- Organize interventions based on technicians' skills, their geographical location, and that of the sites.
- Develop and optimize schedules to ensure service performance and reduce intervention times.
- Monitor invoicing.
- Handle customer complaints and provide appropriate solutions with professionalism and diplomacy.

### Additional information

- Temporary mission for 5 months or more
- 38.5 hours/week
- **Rotating hours: 8:00 AM - 4:45 PM / 9:15 AM - 6:00 PM**
- Remuneration over 13 months**: 28/30k€ gross/year**
- Actual Group benefits (CSE, Actual Savings Account 12%, health insurance, etc...)

## **The profile we're looking for**

**You have successful experience in a similar position, ideally in the planning and organization of technical interventions.**

You are recognized for your sense of organization, your rigor, and your ability to manage priorities. With excellent interpersonal skills, you know how to demonstrate diplomacy in your exchanges with clients and technical teams. Your seriousness, your commitment, your team spirit, and your sense of service will be real assets for success in this position.

## **The company**

**Actual Lyon Tertiaire Banque**

Our client, a major player in the field of thermal comfort, specializes in the design, manufacture, and marketing of air conditioning, ventilation, and air treatment solutions.

### **Want to join the adventure?**

Apply without waiting!

## **Apply for this job**

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