Job offer : User Support Technician (M/F)

As part of a replacement for sick leave, we are looking for a Proximity Support Technician (M/F) to ensure the operational maintenance of our clients' IT infrastructure.

Based around Chambéry, you will be the direct point of contact for end users during your on-site interventions.

Your main missionsAs an ambassador of our IT service to clients, you will work in the departments of Savoie (73) and Haute-Savoie (74):

On-site interventions: Physical troubleshooting and direct assistance to users.

Technical incident resolution: Diagnosis and resolution of hardware and software anomalies on workstations (Windows / macOS) and peripherals.

ITSM ticket management: Handling, rigorous follow-up, qualification, and closure of requests and incidents in the ticketing tool.

Network environment and videoconferencing: Handling first-level network incidents (patching, connectivity) and verification/operational maintenance of meeting rooms equipped with video conferencing.

Fleet management and logistics: Monitoring of hardware stocks (workstations, accessories, consumables) and updating the inventory database (CMDB).

Education: Bac to Bac+2 in IT (BTS SIO, DUT Networks & Telecoms, TSSR title or equivalent).

Experience: First successful experience in a similar proximity support or helpdesk position with physical interventions.

Technical skills

Proficiency in Windows environments / office suites (Office 365).

Solid knowledge of networking (IP, DHCP, RJ45 patching) and videoconferencing equipment.

Common use of an ITSM tool (GLPI, ServiceNow, Jira Service Desk or similar).

Soft skills: Customer service orientation, autonomy, rigor, punctuality, and good interpersonal communication.

Driving license B mandatory: Frequent travel to be expected in departments 73 and 74 with the provided company vehicle.