---
title: "User Support Technician (M/F) · CHAMBERY | Actual group"
description: "As part of a replacement for sick leave, we are looking for a Proximity Support Technician (M/F) to ensure the operational maintenance of our clients' IT…"
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locale: en
meta:
  "og:description": "As part of a replacement for sick leave, we are looking for a Proximity Support Technician (M/F) to ensure the operational maintenance of our clients' IT…"
  "og:title": "User Support Technician (M/F)"
---

# Job offer :** User Support Technician (M/F)**

TempCHAMBERY, 73000Full-time35 heuresInformation and Communication Technologies

## **Actual Talent**

[All the agency's jobs](https://www.actualgroup.com/en/jobs?recruiterCode=AU35)

## **The role**

As part of a replacement for sick leave, we are looking for a Proximity Support Technician (M/F) to ensure the operational maintenance of our clients' IT infrastructure.

Based around Chambéry, you will be the direct point of contact for end users during your on-site interventions.

<u>Your main missions</u>As an ambassador of our IT service to clients, you will work in the departments of Savoie (73) and Haute-Savoie (74):

On-site interventions: Physical troubleshooting and direct assistance to users.

Technical incident resolution: Diagnosis and resolution of hardware and software anomalies on workstations (Windows / macOS) and peripherals.

ITSM ticket management: Handling, rigorous follow-up, qualification, and closure of requests and incidents in the ticketing tool.

Network environment and videoconferencing: Handling first-level network incidents (patching, connectivity) and verification/operational maintenance of meeting rooms equipped with video conferencing.

Fleet management and logistics: Monitoring of hardware stocks (workstations, accessories, consumables) and updating the inventory database (CMDB).

## **The profile we're looking for**

Education: Bac to Bac+2 in IT (BTS SIO, DUT Networks & Telecoms, TSSR title or equivalent).

Experience: First successful experience in a similar proximity support or helpdesk position with physical interventions.

### <u>Technical skills</u>

Proficiency in Windows environments / office suites (Office 365).

Solid knowledge of networking (IP, DHCP, RJ45 patching) and videoconferencing equipment.

Common use of an ITSM tool (GLPI, ServiceNow, Jira Service Desk or similar).

<u>Soft skills</u>: Customer service orientation, autonomy, rigor, punctuality, and good interpersonal communication.

Driving license B mandatory: Frequent travel to be expected in departments 73 and 74 with the provided company vehicle.

## **The company**

**Actual Talent**

Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 6th largest employment and labor player in France. For over 20 years and through our 20 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with customized contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision.

### **Want to join the adventure?**

Apply without waiting!

## **Apply for this job**

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