Job offer : IT Support Technician Level 2 (M/F)

Our IT-specialized team is recruiting for its client, a large temporary work group, an IT support technician N2 for a service provision mission for a duration of 6 months, renewable.

Within our client's IT department, you will join a dynamic and collaborative team dedicated to providing a high-performance and secure digital work environment for all 3,800 users. You will have the opportunity to develop your skills by assisting experts on various missions, covering workstations, fixed and mobile telephony, and collaborative work tools.

Your main missions

Incident management (Level 2):

Handle and resolve incidents escalated by N1 according to the current SLAs (PC, smartphones, videoconferencing, and collaborative tools).

Occasionally perform proximity tasks and interventions at our client's nearby sites.

Document resolution procedures and enrich the knowledge base.

Configuration management:

Participate in the administration of collaborative work platforms (Google Workspace) and fixed telephony (RingCentral) in liaison with experts.

Technological watch and continuous improvement:

Be a driving force for the improvement of processes and tools related to workstations.

Education and experience

Diploma from Bac+2 to Bac+5 in IT.

Proven experience of at least two years in a similar position involving N2 support.

Required skills and qualities

Technical skills:

Mastery of Windows, MacOs, Android, iOS environments.

Knowledge of the Google Workspace environment.

Knowledge of an IP / ToIP telephony environment.

Appetite for technological watch.

Soft skills:

Dynamic and responsive.

Sense of service.

Ability to communicate constructively and pedagogically with various stakeholders.

Autonomy.

Proactive.

Proposed remuneration: 26/29K€ depending on profile.

Telework: according to the organization in place. Travel: sites near the headquarters.

Benefits: meal vouchers, holiday bonuses, mutual insurance.

Ready to join the adventure?

Do you recognize yourself in the spirit of the position? Apply now! And if a few elements do not match, but you see yourself in this type of environment, let us know anyway.