IT Support Team Leader (M/F)

The role

INFRASTRUCTURE HD SUPERVISOR
Location: Paris / La CourneuveHours: 35 hours/weekTeam: Approximately 20 HD techniciansSalary: 35-38 K€ gross/year
Missions

Operational and administrative management of a team of HD technicians. Monitoring of tickets, backlogs, and attendance. Organization of backups in case of absence. Management of client requests related to production. Creation of reports and dashboards. Facilitation of technical committees with domain managers.

The profile we're looking for

Prerequisites

Minimum 3 to 4 years of experience in supervision. Experience in managing a team of approximately 15 people or more. Knowledge of Help Desk / Infrastructure production. Experience in ticketing, ideally GLPI. Good command of Excel and reporting. Good writing and interpersonal skills. Good resistance to pressure. Strong motivation.

The company

Actual Talent

Actual Talent is the specialized division of Actual group, the 5th largest player in the labor and employment sector in France with a resolutely humanistic vision. We deploy with our clients the talent acquisition and assessment solutions that build the performance of their organization today and tomorrow. For over 20 years, our specialized consultants within our 13 offices in France have been supporting companies in the search for executives, experts, and qualified profiles for temporary work, CDI, CDD, or service provision. Temporary work becomes a real opportunity: an open door to new experiences, enriching assignments, and flexibility adapted to everyone's needs.