Job offer : Legal Team Manager (M/F)

For this activity management position, we are looking for a person with a high level of mastery in telephone customer relations and a strong sense of performance management. We value management based on trust, cohesion, and mutual aid, whose main objective is the very high satisfaction of our customers.

The main missions are as follows

Management and steering

• You guarantee the steering of the activity by optimizing the operational organization of employees according to qualitative and quantitative performance objectives.

• You manage the performance of the jurists who report to you by supporting them and monitoring indicators.

• You promote their development and skills growth by identifying their training needs and ensuring the follow-up of proposed training. Technical support:

• You provide first-level technical advice and act as an interface with the Technical Support units, while respecting the distribution of tasks specific to each: routine technical animation, handling dissatisfied customers...

• You contribute to the control of technical costs by ensuring compliance with the rules defined by the Claims Department and by proposing areas for improvement.

A law degree is a prerequisite for this position; only applications with this validated Bac+3 are accepted.

It will also be necessary to justify confirmed management experience within an insurance company (IARD and more specifically in Legal Protection) and solid experience in telephone customer relations.

Fixed remuneration between 39 and 42K€ depending on the level of experience in the field with an individual and collective variable (approximately 15K€).

If you are recognized for your agility, your animation skills (participatory management through trust and empowerment), your sense of collectivity and customer service, your responsiveness as well as your listening ability: you certainly have the profile we are looking for!