Job offer : Planning Agent (M/F)

Main missions

Management and monitoring of interventions on business software

Register and monitor the interventions of management agents.

Establish work orders for management agents and ensure the planning of interventions.

Ensure the planning and monitoring of complaints from the dedicated table.

Regularize complaints on the IT tool.

Close and settle complaints once interventions are carried out.

Call tenants to better qualify the complaint when necessary.

Ensure regular updating of information in the tool to guarantee the reliability of the monitoring.

Administrative management

Draft letters intended for tenants.

Ensure the management of incoming and outgoing telephone calls.

Respond to tenant requests and transmit information to the relevant contacts.

Ensure the administrative monitoring of company purchase orders.

Carry out reminders and follow-ups with companies.

Schedule intervention appointments with companies and tenants.

Report any difficulties or anomalies encountered to the Management Manager.

Good mastery of IT and office tools is essential.

Technical knowledge in the field of maintenance or management would be appreciated to facilitate the understanding and qualification of tenant complaints.

Position to be filled as soon as possible, start in temporary work that can lead to a permanent contract (CDI)

Expected skills of the candidate

• Administrative skills: management and monitoring of files, processing of complaints, drafting of letters, monitoring of purchase orders and filing of information.
• IT mastery: good use of office tools (Word, Excel, Outlook) and ability to learn business software.
• Organization and rigor: planning of interventions, monitoring of requests, updating of data and compliance with deadlines.
• Communication and interpersonal skills: management of incoming and outgoing calls, exchanges with tenants, companies and internal teams.
• Reactivity and autonomy: management of priorities, reminders, identification of anomalies and reporting of difficulties to the manager.
• Appreciated technical knowledge: notions of building maintenance, rental management or operation of a management office.