Systems and Network Technician (M/F)

The role

Job ContextAs part of strengthening our IT team, we are looking for an Experienced Systems and Network Technician capable of integrating quickly into a new technical and organizational environment. The position is part of a user support and Microsoft environment operations context, with a strong focus on workstations and local support. Main Missions1. User Support & Operations (Levels 1 & 2)Incident management: Handling, diagnosing, and resolving level 1 and 2 tickets. Technical resolution: Intervention on connection problems (AD, Microsoft 365, VPN), locked accounts, and Windows workstation malfunctions.

Hardware & environment support: Diagnosing failures on peripherals (screens, docking stations) and managing meeting room equipment (videoconferencing, cabling).

Support: Local assistance and advice to users on their daily IT tools (fixed workstations, laptops, mobile devices). 2. Fleet & Microsoft Environment ManagementMastering and deployment: Preparation and installation of Windows workstations (manual method and automated deployment via Microsoft Intune).

Routine administration: Creation and management of user accounts, as well as assigning rights and access in Active Directory and Microsoft 365 (Exchange, Teams). Lifecycle management (Onboarding / Offboarding):

Arrivals: Account creation, hardware preparation, and environment configuration. Departures: Secure deactivation of access and recovery of IT equipment. 3. Projects & Infrastructure EvolutionContribution to IT projects: Occasional participation in deployment, migration, or continuous improvement projects for the fleet.

Transversality: Support for technical teams on cross-functional infrastructure tasks or projects.

The profile we're looking for

Technical Skills (Hard Skills)

Experience: Minimum 4 years of experience in a similar position, ideally in an environment with a high volume of users (local support).

Microsoft Ecosystem: Essential mastery of Windows 11, Active Directory, and the Microsoft 365 suite.

Fleet Management: Good knowledge of Microsoft Intune and IT fleet management logic.

Human Qualities (Soft Skills)

Service orientation: Excellent interpersonal skills, pedagogy, and listening skills when dealing with users.

Rigor & Organization: Ability to manage priorities and follow onboarding/offboarding procedures with precision.

Autonomy & Adaptability: Ability to quickly acquire skills in a new technical environment and work independently.

The company

Actual Talent

Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 5th largest employment and labor player in France.

For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with tailored contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision. We are supporting our client, a rapidly growing SME, in their search for a systems and network technician to join their human-sized team (CDI with them)