Helpdesk Technician L1 (M/F)

The role

Our IT specialized team is recruiting for its client, a Helpdesk Technician N1 (M/F) for a 12-month service mission.

Start date: as soon as possible

Your main missions / responsibilities will be as follows

Handling incoming calls (N1 support): On average: 20 requests per day
Processing follow-ups and backlog
Qualification and resolution of first-level incidents
Ticket management via the ServiceNow tool
Contribution to service quality and user satisfaction

The profile we're looking for

To succeed in this position, you are comfortable with

Hardware: PC, printers, smartphones, tablets.
System: Windows 10 and 11, Active Directory.
Office and collaborative tools: Outlook 365 email, Office suite
Network: Configuration and setup of networks on workstations.

We are looking for a curious, proactive professional with excellent interpersonal skills.

Proposed remuneration: 25 K€ annual
Benefits: meal vouchers
Mobility: Holder of a B driving license

Ready to join the adventure?

Do you recognize yourself in the spirit of the position? Apply now!

And if some elements do not match, but you can see yourself in this type of environment, get in touch with us anyway.

Committed to diversity and equal opportunities with our partners, we study every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply!

The company

Actual Talent

Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 5th largest employment and labor player in France.

For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with tailored contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision.