---
title: "Helpdesk Technician L1 (M/F) · ST AIGNAN GRANDLIEU | Actual group"
description: "Our IT specialized team is recruiting for its client, a Helpdesk Technician N1 (M/F) for a 12-month service mission. Start date: as soon as possible Your…"
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locale: en
meta:
  "og:description": "Our IT specialized team is recruiting for its client, a Helpdesk Technician N1 (M/F) for a 12-month service mission. Start date: as soon as possible Your…"
  "og:title": "Helpdesk Technician L1 (M/F)"
---

# Job offer :** Helpdesk Technician L1 (M/F)**

Fixed-term contractST AIGNAN GRANDLIEU, 44860Full-time35 heuresInformation and Communication Technologies2 080 €/mois

## **Actual Talent**

[**08 11 36 94 40**](tel:0811369440)

[All the agency's jobs](https://www.actualgroup.com/en/jobs?recruiterCode=A608)

## **The role**

Our IT specialized team is recruiting for its client, a Helpdesk Technician N1 (M/F) for a 12-month service mission.

Start date: as soon as possible

### Your main missions / responsibilities will be as follows

- Handling incoming calls (N1 support): On average: 20 requests per day
- Processing follow-ups and backlog
- Qualification and resolution of first-level incidents
- Ticket management via the ServiceNow tool
- Contribution to service quality and user satisfaction

## **The profile we're looking for**

### To succeed in this position, you are comfortable with

- Hardware: PC, printers, smartphones, tablets.
- System: Windows 10 and 11, Active Directory.
- Office and collaborative tools: Outlook 365 email, Office suite
- Network: Configuration and setup of networks on workstations.

We are looking for a curious, proactive professional with excellent interpersonal skills.

- Proposed remuneration: 25 K€ annual
- Benefits: meal vouchers
- Mobility: Holder of a B driving license

Ready to join the adventure?

Do you recognize yourself in the spirit of the position? Apply now!

And if some elements do not match, but you can see yourself in this type of environment, get in touch with us anyway.

Committed to diversity and equal opportunities with our partners, we study every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply!

## **The company**

**Actual Talent**

**Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 5th largest employment and labor player in France.**

For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with tailored contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision.

### **Want to join the adventure?**

Apply without waiting!

## **Apply for this job**

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