Job offer : Home Claims Management Expert (M/F)

Within the claims management unit and in liaison with the specialized management, you will join a team of technical executives dedicated to supporting policyholders within the IARD scope. At the heart of operational activities, you will provide your expertise to the teams to secure file processing and ensure a high level of customer satisfaction.

Your main missions/responsibilities will be as follows

• Provide technical support and assistance to claims handlers to support their skills development.

• Disseminate and ensure the application of claims management policies across the entire scope.

• Directly take charge of monitoring and resolving complex or high-stakes claims files.

• Intervene in the field during high-stakes or media-sensitive situations to represent the company and control service quality.

• Coordinate and negotiate with the network of external partners (experts, lawyers) to optimize file processing.

Start date: As soon as possible

We value the diversity of backgrounds and are looking above all for a committed personality, endowed with real technical expertise and oriented towards customer satisfaction.

Experience and Education

• Bac+2 / Bachelor's degree in the insurance field (such as BTS or professional license) or significant experience in the sector.

• Experience of more than 5 years in a position as a technician, lead executive, or experienced claims handler in the housing sector.

Technical Skills

• Solid mastery of Home claims management.

• Expertise in managing complex files and mastery of the associated legal framework.

• Ability to technically lead a team and manage partner networks.

Behavioral Skills

• Excellent interpersonal skills and a strong sense of customer service.

• Rigor, organization, and analytical capacity.

• Responsiveness and team spirit.

Travel to be expected

• Yes (occasional field trips for monitoring complex files).

Proposed Conditions

• Remuneration: Starting from 39 K€ / year gross (fixed excluding bonuses, depending on experience) + collective variable remuneration, quality bonus, and employee savings scheme with matching contribution.

• Telework: Package of 82 days per year (i.e., 40% of working time).

• Benefits: 32 days of paid leave + 14 RTT, mutual insurance 76% covered, sustainable mobility package (600 to 700 € / year), banking benefits, and CSE.

Ready to join the adventure? Do you recognize yourself in the spirit of the position? Apply now! This position is open to people with disabilities.

Committed to diversity and equal opportunity with our partners, we study every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply!