Job offer : Receptionist and Customer Relations Officer (M/F)

Mission dates

• Friday, November 6 (Training & job shadowing day)
• From November 9 to 12
• December 23 & 24
• December 28
• Hours: 8:30 AM - 12:00 PM // 1:30 PM - 5:00 PM

YOUR MAIN MISSIONS (non-exhaustive list)

Telephone Reception: Manage a multi-line switchboard, receive and categorize calls according to urgency (administrative requests, technical issues, complaints). Ensure computer registration of requests to guarantee traceability. Provide first-level responses and participate in outbound call campaigns.

Physical Reception: Welcome tenants, companies, and visitors in an appropriate manner. Identify expectations, direct them to the correct department, or enter complaints into the customer file. Manage housing-specific tasks: entry of insurance certificates, issuance of rent receipts. Receive, verify, and pre-enter housing application files (paper/digital) and assist clients with their "tenant portal".

Administrative Management & Interface: Mail management (receipt, sorting, scanning, franking) and various tasks (data entry, filing, archiving). Act as a liaison between internal stakeholders (Headquarters, agencies, Customer Relations Center CRC) and external ones. Provide regular reporting to the line manager.

YOUR PROFILE

Excellent presentation, rigor, and perfect ease with computer tools (data entry).

Listening skills, diplomacy, and responsiveness to customer/tenant requests.

Available on all indicated dates.