Airport Welcome Agent (M/F)
The Airport Welcome Agent greets, informs, and assists passengers in the terminal, from their arrival through to boarding. They act as the primary human point of contact for travelers and ensure their journey goes smoothly.
Responsibilities
Welcome, inform, and guide passengers
Provide travelers with information on schedules, procedures, and services available within the airport.
Carry out check-in operations
Assist passengers with checking in their luggage and issuing their boarding passes.
Check travel documents
Verify that tickets and identity documents comply with current procedures.
Handle special situations
Assist passengers in the event of delays, connections, or specific needs (reduced mobility, families).
Key skills
Hard skills
Use of IT systems dedicated to passenger and flight management.
Rigorous application of security regulations specific to air transport.
Effective communication with an international clientele in a multicultural context.
Managing wait times and streamlining queues during peak periods.
Soft skills
Ability to establish a warm and professional contact with travelers with diverse needs.
Ability to calmly manage tense situations related to delays or unexpected events.
Maintaining a stable professional attitude in a high-traffic, fast-paced environment.
Professional image representative of the airline or ground handling company.
Working conditions
Terms
The Airport Welcome Agent works in the terminal, with shift work based on flight rotations (early morning, late evening, weekends, and public holidays). The position involves prolonged standing and continuous public contact.
Diplomas & training
- Reference diploma: BTS Tourism or specific airport ground handling agent certification.
- Mandatory training: Safety Training Certificate (CFS), essential for working in airport restricted areas.
Career progression
- Senior ground handling agent
- Ground handling supervisor
- Airport reception team leader
Salaries
France Travail • 2026
Monthly salary
Since the France Travail job description attached to this profession is that of Airport Passenger Service Agent, 80% of job offers for this position offer a gross monthly salary of between €1,802 and €1,856.
Jobs in the same sector
Visit us in an agency
The Transport & Logistics sector is constantly recruiting
Frequently asked questions about this job
Key points
A BTS in Tourism or a specific airport ground handling agent certification is generally required, along with the Safety Training Certificate (CFS), which is mandatory to work in an airport.
The welcome agent focuses on passenger information and guidance, whereas the ground handling agent handles all commercial flight operations: check-in, boarding, and baggage management.
Shift work according to flight rotations, prolonged standing, and managing occasionally tense situations with passengers represent the main constraints of the job.
Are you looking to recruit or reach out to one of our agencies for this job?
Whether you are an airline, a ground handling company, or an airport manager looking for qualified staff, or you wish to hire recruitment services for your reception teams: the Actual Experts agency network selects and provides rigorously assessed airport welcome agent profiles, ready to deploy quickly.
Usage Note
This job description serves as a general reference to describe the role, responsibilities, and scope of the Airport Welcome Agent (M/F) position within the Transport & Logistics sector. It aims to help candidates understand the realities of the profession, and businesses/recruiters to grasp the profile, skills associated with this function, as well as the recruitment solutions offered by Actual group.