--- title: "Airport Welcome Agent (M/F): responsibilities, salary | Actual group" description: "Discover the job of Airport Welcome Agent (M/F): responsibilities, skills, salary, and training. Actual group is recruiting in the airport sector." canonical_url: "https://www.actualgroup.com/en/job-profiles/agent-d-accueil-aeroportuaire" locale: en meta: "og:description": "Discover the job of Airport Welcome Agent (M/F): responsibilities, skills, salary, and training. Actual group is recruiting in the airport sector." "og:title": "Airport Welcome Agent (M/F): responsibilities, salary" --- # **Airport Welcome Agent (M/F)** The Airport Welcome Agent greets, informs, and assists passengers in the terminal, from their arrival through to boarding. They act as the primary human point of contact for travelers and ensure their journey goes smoothly. ## **Responsibilities** ### **Welcome, inform, and guide passengers** Provide travelers with information on schedules, procedures, and services available within the airport. ### **Carry out check-in operations** Assist passengers with checking in their luggage and issuing their boarding passes. ### **Check travel documents** Verify that tickets and identity documents comply with current procedures. ### **Handle special situations** Assist passengers in the event of delays, connections, or specific needs (reduced mobility, families). ## **Key skills** ### **Hard skills** Use of IT systems dedicated to passenger and flight management. Rigorous application of security regulations specific to air transport. Effective communication with an international clientele in a multicultural context. Managing wait times and streamlining queues during peak periods. ### **Soft skills** Ability to establish a warm and professional contact with travelers with diverse needs. Ability to calmly manage tense situations related to delays or unexpected events. Maintaining a stable professional attitude in a high-traffic, fast-paced environment. Professional image representative of the airline or ground handling company. ## Working conditions ### Terms The Airport Welcome Agent works in the terminal, with shift work based on flight rotations (early morning, late evening, weekends, and public holidays). The position involves prolonged standing and continuous public contact. ### Diplomas & training - **Reference diploma**: BTS Tourism or specific airport ground handling agent certification. - **Mandatory training**: Safety Training Certificate (CFS), essential for working in airport restricted areas. ### Career progression - Senior ground handling agent - Ground handling supervisor - Airport reception team leader ## **Salaries** France Travail • 2026 ### **Monthly salary** Since the France Travail job description attached to this profession is that of Airport Passenger Service Agent, 80% of job offers for this position offer a gross monthly salary of between €1,802 and €1,856. ## **Jobs in the same sector** ### **Airport Ramp Agent (m/f)** ### **Flyer Distributor (M/F)** ### **Forklift Operator (M/F)** ### **Mail Carrier (M/F)** ### **Material Handler (M/F)** ### **Order Picker (M/F)** ### **Truck Driver (M/F)** ### **Warehouse Worker (M/F)** ## **Visit us in an agency** ![Experts Actual en agence](https://www.actualgroup.com/_ipx/w_2560&f_webp&q_75/https://natural-captain-d84c893901.media.strapiapp.com/Group_2147256723_61f8eeb02b.svg) ## **The Transport & Logistics sector is constantly recruiting** [**Actual Agen** Brax![Actual Agen](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/conducteur-spl-avec-grue-h-f-lu-re1272879a399830) [**Actual Bastia** BASTIA, Corsica![Actual Bastia](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/agent-de-quai-h-f-lu-re1272853a399826) [**Actual Inside Moissy 2** MOISSY CRAMAYEL![Actual Inside Moissy 2](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/formation-agent-logistique-pack-h-f-lu-re1272603a399815) [**Actual Sable** PRECIGNE![Actual Sable](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/cariste-h-f-lu-re1272789a399807) [**Actual Sable** PRECIGNE![Actual Sable](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/approvisionneur-matiere-h-f-lu-re1272782a399806) [**Actual Sable** MORANNES SUR SARTHE DAUMERAY, Pays de la Loire![Actual Sable](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/magasinier-cariste-h-f-lu-re1272774a399805) [**Actual Inside Moissy 2** MOISSY CRAMAYEL, Île-de-France![Actual Inside Moissy 2](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/agent-logistique-packing-h-f-lu-re1272622a399784) [**1128 jobs****See all Transport & Logistics listings**](https://www.actualgroup.com/en/jobs?romeCode=N) **Frequently asked questions about this job** ## **Key points** A BTS in Tourism or a specific airport ground handling agent certification is generally required, along with the Safety Training Certificate (CFS), which is mandatory to work in an airport. The welcome agent focuses on passenger information and guidance, whereas the ground handling agent handles all commercial flight operations: check-in, boarding, and baggage management. Shift work according to flight rotations, prolonged standing, and managing occasionally tense situations with passengers represent the main constraints of the job. ![Icône de fermeture en forme de croix noire.](https://www.actualgroup.com/_ipx/w_640&q_75/https://natural-captain-d84c893901.media.strapiapp.com/x_m2_3_noir_de41d23e08.svg) ## **Are you looking to recruit or reach out to one of our agencies for this job?** Whether you are an airline, a ground handling company, or an airport manager looking for qualified staff, or you wish to hire recruitment services for your reception teams: the Actual Experts agency network selects and provides rigorously assessed airport welcome agent profiles, ready to deploy quickly. [Contact our recruitment / temporary staffing experts](https://www.actualgroup.com/en/entreprises/contact/) ### Usage Note This job description serves as a general reference to describe the role, responsibilities, and scope of the Airport Welcome Agent (M/F) position within the Transport & Logistics sector. It aims to help candidates understand the realities of the profession, and businesses/recruiters to grasp the profile, skills associated with this function, as well as the recruitment solutions offered by Actual group. ## Sitemap See the full [sitemap](/sitemap.md) for all pages.