Job offer : Deputy IT Operations Manager (M/F)

About the companyActual Talent, a specialist in IT recruitment, is supporting the Cooperl Group in the search for its future Deputy IT Operations Manager (M/F), on a permanent contract, based in Lamballe (22).

A major player in the agri-food sector, Cooperl relies on a multi-site industrial environment where the availability, performance, and security of IT systems are essential to business continuity.

To support these challenges, the Group has an IT department structured around several operations teams and centers of expertise specializing in systems, networks, and cybersecurity.

In a particularly stimulating operational context, you will join one of the largest operations teams in the IT department, working with numerous industrial and logistics sites.

This position is open to people with disabilities.

Committed to diversity and equal opportunities with our partners, we review every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply!

About the positionReporting to the IT Operations Manager, you will act as their right-hand person to ensure the proper functioning of IT infrastructures for a strategic industrial perimeter.

You will participate in the management of a team of about ten technicians and contribute to ensuring service continuity for users, in an environment where IT availability issues are directly linked to industrial production.

Your role combines operational management, support activity coordination, and generalist technical expertise.

Your main missions

Team management and coordination

• Support, supervise, and develop the skills of a team of about ten IT technicians.

• Organize and distribute activities based on skills, workloads, and operational priorities.

• Monitor interventions, schedules, and performance indicators.

• Advise technicians in resolving complex incidents and facilitate exchanges with centers of expertise.

• Act as a substitute for the Operations Manager on technical, organizational, and administrative aspects.

Operations management and maintenance in operational conditions

• Supervise the processing of user incidents and requests, in an environment representing approximately 150 tickets per week.

• Qualify, prioritize, and distribute requests, taking into account their criticality and impact on industrial activities.

• Guarantee the availability, reliability, and performance of IT infrastructures.

• Participate in the diagnosis and resolution of technical incidents requiring in-depth expertise.

• Contribute to the continuous improvement of support and operations processes.

Infrastructures, systems, and networks

• Support teams in the administration and maintenance of Windows and Linux environments.

• Intervene on issues related to LAN, WAN, Wi-Fi, and VPN networks.

• Participate in the operation of virtualized infrastructures and the monitoring of equipment.

• Ensure the proper functioning of the IT fleet, network equipment, and hardware connected to industrial activities.

• Collaborate with specialized teams to address the most complex technical issues.

Security and evolution of the information system

• Contribute to the application of cybersecurity policies and maintenance best practices.

• Participate in monitoring backups, disaster recovery plans, and infrastructure resilience.

• Support technical developments and infrastructure projects within your perimeter.

• Participate in the management of equipment, suppliers, and IT assets.

Profile soughtYou have significant experience in systems and network administration, ideally supplemented by a move towards technical coordination or team management responsibilities.

Your background has allowed you to develop a generalist vision of IT infrastructures and a real ability to support technicians in their daily activities.

Expected technical skills

• Solid knowledge of Windows and Linux system environments.

• Good command of network fundamentals: IP addressing, VLAN, switching, routing, and Wi-Fi.

• Practical experience with virtualization environments (VMware, Hyper-V, Nutanix, or equivalent).

• Ability to diagnose technical incidents and effectively guide their resolution.

• Familiarity with monitoring and ticketing tools and issues related to maintaining operational conditions.

• Sensitivity to cybersecurity, backup, and business continuity issues.

You do not need to be an expert in each of these technologies. We are looking above all for a versatile profile with solid technical foundations, capable of understanding the problems encountered by their team and mobilizing the right resources to solve them.

Personal qualities

Beyond technical skills, your personality will make the difference.

You are recognized for your sense of service, your listening skills, and your kindness. You know how to unite a team, communicate with various stakeholders, and maintain your judgment in emergency situations.

Organized, pragmatic, and solution-oriented, you know how to take initiatives while recognizing the limits of your expertise when the situation requires soliciting other skills.

You wish to commit yourself long-term to a demanding, collaborative, and technically stimulating professional environment.

Why join Cooperl?

• A position with responsibilities, combining local management, operational coordination, and technicality.

• A large-scale industrial environment, with concrete IT challenges directly linked to the Group's activity.

• A structured and collaborative IT department, allowing you to rely on specialized centers of expertise.

• Real technological diversity, offering numerous opportunities to enrich your skills.

• A culture of mutual aid and kindness, supported by management attentive to the transmission of knowledge.

• Support for taking up the position, with progression objectives and structured technical documentation.

Practical information

• Location: Lamballe (22), Brittany.

• Contract: Permanent contract, daily flat-rate (forfait jours).

• Remuneration: 47 to 51 K€ gross annual depending on profile.

• On-call duty: interventions possible in the evening and on weekends as part of an on-call system.

• Travel: occasional to Group sites, mainly in case of technical necessity.

• Driving license (B): mandatory.

Do you want to combine IT expertise, local management, and industrial challenges? Join Cooperl and participate in the reliability of the systems that support its daily activities.