Job offer : Proximity Technician N2 (M/F)

THE POSITION:

Actual Talent Metz is looking for a Level 2 Proximity Technician (M/F) based in Strasbourg (67) for its client. This position is part of a long-term assignment within a particularly demanding technical environment.

Contract information:

• Location: Strasbourg (67)
• Contract: Temporary assignment (long-term)
• Salary: 26k to 28k gross annual depending on profile and experience
• Start date: As soon as possible / Immediate

As part of this position, here are the missions that will be entrusted to you:

• Process the backlog, incidents, and level 2 requests (via the SysAid tool).
• Establish hardware/software diagnostics, propose sustainable solutions, and apply established rules and procedures.
• Master, configure, and deploy workstations.
• Update the IT inventory and handle security alerts on workstations.
• Escalate complex incidents, problems, and arbitrations to management.
• Write and keep up to date technical documentation, intervention reports, and user support materials.
• Ensure regular reporting and adapt written and oral communication in complex or crisis situations.

Profile sought:

• You have at least 3 years of experience in a similar position in Level 2 proximity support.
• You master the Windows 10 environment, Office 365, Teams, and Active Directory.
• You have knowledge of logical networks, as well as ideally Qualis and a ticketing tool (knowledge of SysAid is a plus).
• You demonstrate excellent communication (oral and written), listening skills, and pedagogy with users.
• You are recognized for your rigor, analytical mind, sense of service, and autonomy.