Job offer : IT Helpdesk Operations Technicians (M/F)

Our specialized IT team is recruiting for its client, a digital services company, 6 IT Operations and Helpdesk Technicians (M/F) for a 3-month temporary assignment (renewable) in Chantepie (35).

Start date: 02/11/2026

Your main missions will be as follows

Helpdesk

• Resolution of online IT incidents: functional assistance, remote control (workstation, business applications)
• Processing of IMAC requests (install, move, add, change) falling under the L1 and L2 scope
• Access rights management according to predefined and documented processes
• Handling and processing of tickets, investigations until resolution or L3 escalation
• Management of recurring problems: trend analysis, root cause identification, implementation of sustainable workarounds
• Follow-up and tracking of open or pending tickets (L1 and L2)
• Proactive communication to users regarding impacting IS incidents
• Use of Microsoft Teams as a complementary channel: outgoing notifications, validation requests, inter-team escalations.

Operations

• Perform all routine operations necessary for the startup and proper functioning of IT infrastructures according to procedures
• Execute actions and monitor applications and application flows in accordance with the operating manual procedures
• Monitor and control the smooth running of operations
• Ensure service continuity of production applications, particularly those critical for newspaper production
• Detect incidents and implement first-level resolution or escalate in accordance with previously defined procedures
• Escalate incidents outside the scope or requiring advanced application expertise to internal teams
• Process incidents or anomalies based on internal requests: incident diagnosis, identification, formulation, and tracking of its resolution

Profile sought

Experience and Training

• Higher education in IT, you have significant experience in level 2 IT support or IT operations / supervision (minimum 3 to 5 years)
• Driving license B required for the position

Technical skills

• Scripting capability
• Simple Windows + Linux administration
• Knowledge of a supervision tool (Zabbix ideally)
• Knowledge of a scheduler (VEGA ideally)
• Mastery of ticketing tools (use of JIRA on the job)

Soft Skills

• Good listening skills
• Pedagogical
• Dynamic
• Autonomous
• Rigorous

Working hours: 35h/week - time slot from 8 am to 2 am depending on the schedule + on-call duty Travel: no

Remuneration: 13.19 / 15.38 € gross per hour

Benefits: restaurant vouchers, time savings account

Do you recognize yourself in the spirit of the position? Apply now!

This position is open to people with disabilities.

Committed to diversity and equal opportunities with our partners, we study every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply!