The role

Our IT-specialized team is looking for its client (an IT service company) for a Level I Helpdesk Technician (M/F) for a 15-day temporary contract in BRAUD ET ST LOUIS at a client site.

The user support technician contributes to service continuity, user satisfaction, and IT infrastructure management by ensuring support, logistics, preparation, and equipment management activities, both front-office and back-office, in compliance with processes.

Start date: As soon as possible
Duration: 15 days
Remuneration: 23/25k€
Location: BRAUD ET ST LOUIS

You will be in charge of the following missions

Strict compliance with safety rules
Use of client tools (ITSM, infrastructure, stock, planning).
Complete and systematic traceability of actions
Active contribution to service quality and continuous improvement
Reporting of alerts, risks, and saturation points
Professional image and user-service-oriented posture
Back-office, infrastructure, stock, and inventories
Preparation of workstations (new, refurbished, masters)
Cleaning / refurbishing of workstations
Management of infrastructure (PC, screens, docks, printers, telephony, RLE, etc.)
Stock management (reception, control, storage, exits, returns, scrap)
Inventory management (infrastructure, stock, printers, telephony, RLE)
Updating of repositories and tools
Logistical preparation of deployments and campaigns
Interface with the supply chain and RUN / RM / Forecast / Projects planning
Processing of incidents and user requests
Processing of RM requests
Contribution to forecast activities (volume, load anticipation, campaigns)
Contribution to projects, migrations, deployments, and national operations

The profile we're looking for

You justify

Knowledge of Microsoft environments
Knowledge of office software: Office, Office 365, Windows 10
Mastery of existing workstation hardware.
Mastery of user support tools and procedures
Electrical authorization (HO-BO)

The company

Actual Talent

Actual Talent is the specialized division of Actual group, the 6th largest player in the labor and employment market in France with a resolutely humanistic vision. We deploy with our clients the talent acquisition and assessment solutions that build the performance of their organization today and tomorrow.

For over 20 years, our specialized consultants within our 13 offices in France have been supporting companies in the search for executives, experts, and qualified profiles for temporary work, CDI, CDD, or service provision. Temporary work becomes a real opportunity: an open door to new experiences, enriching missions, and flexibility adapted to everyone's needs.