Job offer : Helpdesk Technician L1 (M/F)

Our IT specialized team is supporting its client, a digital services company, in the recruitment of a Helpdesk Technician L1 (M/F) for a 12-month service contract in Laval (53).

Start date: as soon as possible

Your main missions will be as follows

• Handling incoming calls (L1 support)
• Processing follow-ups and the backlog
• Qualification and resolution of first-level incidents
• Ticket management
• Contributing to service quality and user satisfaction

Profile sought:

Experience and Education

• High school diploma to 2-year degree in IT, with similar experience in Helpdesk.

Technical skills

• System: Windows 10 and 11, Active Directory.
• Office and collaborative tools: Outlook 365 email, Office suite, Google Workspace.

Soft Skills

• Absolute communication ease (written/oral).
• Pedagogical posture and keen sense of customer relations

Remuneration: €1900 gross monthly

Benefits: meal vouchers

Schedule: Day shift

Do you recognize yourself in the spirit of the position? Apply now!

This position is open to people with disabilities.

Committed to diversity and equal opportunity with our partners, we study every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply!