Job offer : IT Support Technician (M/F)

Our IT specialized team is recruiting for its client, a digital services company, an IT Support Technician (M/F) for a 3-month interim mission in Tours (37).

Start date: as soon as possible

Your main missions will be as follows

You will provide local and remote user support for client workstations (Windows).Handling user requests on-site

• In an open space, you are available for all IT requests from users
• Intervention with the user following an assistance or incident report

Handling telephone requests on the client's helpdesk platform (assistance requests, information requests, incident resolution)

• Manage requests (assign and manage access rights, create user accounts)
• Welcome users and qualify requests
• Qualify and diagnose calls
• Create tickets in the management tool
• Resolve incidents remotely or on-site
• Follow up and close the files assigned to you
• Escalate calls to the appropriate actors according to their nature, your rights, and their degree of urgency to ensure rapid processing of files
• Inform and provide reporting to management and/or the client
• Participate in enriching the knowledge base
• Write and/or update technical procedures and/or documentation

You will work and evolve in a rich and versatile technical environment

• Windows Workstation Windows 10 & 11
• Microsoft Office suite, Outlook messaging, MS365, Teams
• Active Directory, Ticket management
• Printing, Telephony

Profile sought

Experience and Training

Graduate of higher education in IT (Bac +2 minimum), you have at least 2 years of experience in IT support positions (helpdesk and/or proximity)

Technical skills

• Knowledge of software and management tools
• Customer satisfaction management, service delivery
• Information security management
• User support: provide a diagnosis on incidents and ask the necessary questions to understand the subject

Soft Skills

• Autonomy
• Writing skills
• Interpersonal skills, sense of service, listening
• Team spirit
• Rigor, organizational quality, priority management
• Sense of control

Working hours: 37h/week - from Monday to Friday

Travel: no

Remuneration: 13.19 / 14.01 € gross per hour

• Telework: possible 1 or 2 days per week after the training and integration period
• Benefits: restaurant tickets, savings account

Do you recognize yourself in the spirit of the position? Apply now!

This position is open to people with disabilities.

Committed to diversity and equal opportunities with our partners, we study every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply!