The role

Our IT specialized team is recruiting for its client, a digital services company, an On-site IT Technician L1-L2 (M/F) for a 3-month temporary assignment in Orléans (45).

Start date: as soon as possible

Your main missions will be as follows

Reporting to the IT team, you will provide on-site support and manage the IT infrastructure for all users (including VIP support and the IT kiosk).

1. User support and assistance

Handling incidents and requests via ServiceNow in compliance with contractual deadlines
Diagnosis and resolution of malfunctions (hardware, software, and mobility)
On-site assistance and user support for the Microsoft 365 environment (Teams, Outlook, OneDrive, SharePoint)
Support for Teams Voice telephony and videoconferencing equipment/peripherals

2. Workstation management and administration (Modern Workplace)

Preparation, deployment, migration, and imaging of workstations (Windows 10/11)
Operational operation and administration via Microsoft Intune and Autopilot (enrollment, application deployment, profiles, Remote Help)
MDM management and enrollment of the mobile fleet (iOS / Android smartphones and tablets)

3. Local infrastructure and network (Level 1)

First-level diagnosis on the local network (TCP/IP, DHCP, DNS, WiFi, VPN FortiClient)
Physical verification and patching of equipment (local racks, network sockets, switches, WiFi access points)
Escalation and qualification of complex incidents to L3 teams (Network / Cybersecurity)

4. Asset management and documentation

Maintenance and updating of the CMDB / asset inventory (entries/exits, loans, returns, decommissioning)
Management of the printer and multifunction fleet (maintenance, consumables, print queues)
Drafting and enriching procedures and resolution sheets in the knowledge base

The profile we're looking for

Profile sought

Experience and Training

Higher education in IT, you have significant experience of 2 to 5 years in on-site IT support
Successful experience in a multi-site environment would be a plus
Driving license B required for the position

Technical skills

Workstation & Mobility: Windows 10/11, Microsoft Intune, Autopilot, iOS & Android (MDM)
Microsoft 365 environment: Teams (including Teams Voice), Outlook, OneDrive, SharePoint, Entra ID
Network & Security (L1): TCP/IP, DHCP, DNS, WiFi, VPN (FortiClient), notions of VLAN/Switch/Firewall, local patching
Tools & Hardware: ServiceNow (ITSM/CMDB), PC diagnosis, mobile fleet, network printers and peripherals

Soft Skills

Service-oriented, interpersonal quality, and clear communication
Rigorous and respectful of procedures
Team spirit and adaptability
Analytical capacity
Priority management
Spirit of initiative

Working hours: 37h/week

Monday to FridayTravel: regular travel to several sites up to 1h30 around NantesRemuneration: 13.74 / 14.29 € gross per hourBenefits: restaurant vouchers, time savings account

Do you recognize yourself in the spirit of the position? Apply now!

This position is open to people with disabilities.

Committed to diversity and equal opportunities with our partners, we study every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply!

The company

Actual Talent

Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 6th largest employment and labor player in France.

For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with tailored contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision, Work-study programs, and internships.