Job offer : Support and Equipment Management Technician (M/F)

Main missions Preparation of phones and mobile equipment

• Prepare professional phones before handing them over to users.
• Perform checks on devices and their general condition.
• Carry out initial configuration of smartphones according to internal procedures.
• Install necessary applications and perform updates.
• Configure security settings and access in accordance with IT procedures.
• Prepare and associate SIM/eSIM cards with equipment when necessary.
• Perform functional tests: network, Wi-Fi, calls, applications, and peripherals.
• Reset and prepare phones during returns or reassignments.
• Prepare associated accessories: chargers, cables, cases, screen protectors, etc.
• Label and identify equipment before making it available.

Equipment management and inventory

• Carry out regular inventories of phones, accessories, and IT equipment.
• Ensure receipt, control, and storage of equipment.
• Update IT and mobile fleet tracking tools.
• Ensure traceability of equipment entries and exits.
• Verify correspondence between physical equipment and data in the inventory tool.
• Identify missing, defective, or equipment to be replaced.
• Prepare equipment for supplier return or recycling.
• Maintain an organized and correctly referenced stock.

Cleaning and refurbishment of equipment

• Clean and disinfect phones before handing them over to users.
• Clean protective cases and reusable accessories.
• Check the aesthetic condition of phones and cases.
• Replace damaged cases or accessories.
• Ensure each piece of equipment is clean and in good condition before reassignment.
• Respect hygiene procedures and use of cleaning products adapted to electronic equipment.

Management of returns

• Receive phones and accessories upon departure or change of user.
• Verify the presence of all associated equipment.
• Check the general condition and operation of the equipment.
• Reset devices in accordance with security procedures.
• Clean and refurbish reusable equipment.
• Update inventory after each return.
• Prepare equipment for new assignment.

Profile soughtIT training at Bac to Bac+2 level or equivalent experience. Initial experience in IT support, fleet management, or IT logistics is appreciated. Experience in managing a fleet of professional phones is a plus. Comfortable with technical, administrative, and logistical tasks related to equipment management.