Job offer : Scheduling Manager (M/F)

Reporting to the Operations Management, you will ensure the daily monitoring of production indicators in order to identify, process, and resolve anomalies related to files and interventions. In close collaboration with clients, partners, and internal departments, you will ensure compliance with the structure's volumetric and qualitative objectives.

Your missions

Planning and monitoring of interventions

• Organize and secure the planning of intervention appointments at the second level.
• Send the necessary documents and inform the relevant stakeholders.
• Support specific and complex orders: analysis, validation of information, additional research, and coordination until final completion.

Processing and resolution of anomalies

• Identify and analyze orders with anomalies via business applications.
• Contact clients and internal departments (by phone and email) to obtain missing elements, reassign interventions, or handle unforeseen events (cancellations, breakdowns, absences).
• Follow up with stakeholders until complete resolution and ensure rigorous traceability of each action in the files.

Reporting and continuous improvement

• Keep dashboards up to date and report on your activity regularly.
• Identify recurring causes of anomalies, propose procedure optimizations, and participate in updating internal guides.

We offer

• Remuneration: €24,700 gross annual + 13th month
• Benefits: 100% company-paid health insurance, meal vouchers + profit-sharing and incentive agreement
• Status: Employee
• Contract: Full-time CDI
• Start date: As soon as possible
• Location: Pantin

Profile sought

• Education: Bac to Bac+2 (management, logistics, production, or equivalent).
• Experience: Initial significant experience in administrative management, activity monitoring, planning, or telephone customer relations.
• Technical skills: Proficiency in common office tools (Excel, email software, business tools) and ease on the phone.
• Interpersonal skills & Aptitudes: Speed of execution and data entry, ability to manage priorities and multitasking. Rigor, discretion, analytical mind, and tenacity to see problem resolution through to the end. Excellent sense of service and customer relations.