The role

Your role

As a travel advisor, you turn the desire for escape into concrete projects. More than just a transaction, you place people and listening at the heart of your approach: for us, sales naturally stem from fair, tailored, and passionate advice. You are the guarantor of a smooth, personalized, and memorable customer experience.

Your main missions

Advise and build: You welcome customers warmly, precisely discover their expectations, and shape with them unique itineraries adapted to their desires and budget.

Inspire and guide: Thanks to your expertise in the field and the various formulas (tailor-made, stays, circuits), you guide each traveler with relevance and creativity.

Manage files from A to Z: From designing the quote to technical reservations, up to the follow-up upon return, you ensure rigorous management to guarantee the peace of mind of customers at every step.

Promote the agency: As a key player in the commercial dynamics, you actively participate in events, activities, and the achievement of the team's goals (service quality and commercial performance).

Your work environment

The Biarritz agency supports a loyal and varied clientele, particularly attached to the quality of advice, personalized listening, and a lasting local relationship.

The profile we're looking for

Profile sought

Sectoral culture & destination: Solid general knowledge of travel, fine field knowledge of destinations, and ability to leverage one's experience to advise and inspire clients.

Technical skills & tools: Operational mastery of global distribution systems (GDS), with confirmed practice of Amadeus (booking, pricing, issuance, modifications, and ticketing after-sales service).

Customer relations & advice: Excellent active listening quality, empathetic posture, and ability to precisely qualify needs to design tailor-made offers and build customer loyalty.

Operational management & autonomy: Rigor, keen sense of organization, management of priorities, and responsibility in tracking files from start to finish.

Education & background: Holder of a Bac+2/3 level diploma in Tourism or Commerce (BTS Tourism, Professional License, etc.), ideally with a first successful experience within a travel agency or with a tour operator.

The company

Actual Talent

Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 6th largest employment and labor player in France. For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with tailored contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision. Our team specializing in Tourism is supporting its client, a Travel Agency in Biarritz, in the recruitment of its future Travel Advisor (M/F) on a permanent contract (CDI).