The role

Provide on-site IT support to users to ensure the availability of equipment, digital services, and educational tools.

You will handle incidents, service requests, scheduled operations, fleet management, and local infrastructure support.

You are the primary on-site contact for users.

Main activities
User support

Diagnose and resolve IT incidents. Provide on-site assistance. Support users with digital equipment. Carry out planned interventions. Provide VIP support if necessary. Intervene upon request from the Service Center. Carry out urgent operations within contractual deadlines. Workstation management

The profile we're looking for

You have a service-oriented mindset, you are autonomous and rigorous. You have team spirit. You know how to follow procedures and manage priorities.

Education
2-year degree in IT
BTS SIO
TSSR
Equivalent IT support training
Experience

Required: 2 to 5 years minimum in on-site support. Appreciated

The company

Actual Talent

Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 6th largest employment and labor player in France. For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with customized contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision.