Job offer : Support Technician (M/F)

Prepare the room dedicated to equipment renewal and enrollment sessions. Verify the availability of the necessary equipment and workstations. Facilitate the provisioning sessions based on the provided procedures and materials. Welcome users and support them throughout their renewal process. Perform the enrollment of smartphones and tablets in the Microsoft Intune environment. Assist users during the activation and initial setup of their new equipment. Install and configure commonly used business applications: o Outlook o OneDrive o Teams o Other applications defined in the project scope. Provide first-level technical support and resolve incidents encountered during sessions. Reporting and activity tracking: Ensure daily reporting on the progress of operations. Escalate incidents, anomalies, and blocking points to the project manager. Keep the provided tracking and reporting tools up to date. Additional activities: Communication: Install communication materials near the site printers. Ensure they are well-positioned to ensure optimal visibility for users. IT asset management: Identify the switches concerned by removal operations according to the provided lists. Dismantle equipment that has become inactive. Transport and store the equipment in the areas defined by the client. Update asset management tools. Update the reporting associated with the operations performed. Interface with logistics: The technicians will work in coordination with the logistician in charge of: Receiving equipment. Updating the ITAM tool. Secure storage of equipment. Preparing equipment according to the appointment schedule. Preparing accessories (cases and screen protectors). Collecting replaced equipment intended for refurbishment. Preparing refurbishment files. Printing session sheets. Technicians must specifically: Verify prepared equipment before sessions. Have users sign renewal forms. Ensure the completeness of renewal files.

Experienced support technician with experience in user environments. Experience in deploying workstations or mobile terminals. Previous experience in enrolling smartphones and tablets under Microsoft Intune is a real asset. Technical skills: Good command of Microsoft 365 environments. Knowledge of Microsoft Intune. Use of ticketing and activity tracking tools. IT asset management and equipment renewal procedures. Technical knowledge of switches. Soft skills: Excellent interpersonal skills with users. Ease in oral communication. Sense of service and support. Pedagogical skills. Team spirit. Rigor and organization. Autonomy. Solution-oriented attitude. Ability to manage multiple users simultaneously. Expected results: Completion of enrollment sessions in compliance with the schedule. Smooth support for users during the renewal of their equipment. Quality of service and user satisfaction. Complete traceability of operations performed. Reliable and up-to-date daily reporting. Compliance with site procedures and security rules.