On-site support technician (M/F)

The role

Our IT specialized team is recruiting for its client, a Level 1 proximity support technician for a pre-hiring position.

Your missions

Receive and process user requests and incidents;
Diagnose and resolve incidents related to workstations, software, and peripherals;
Ensure ticket tracking in the ticketing tool;
Install, configure, and prepare workstations and IT equipment;
Perform proximity support interventions;
Manage accounts and access rights according to procedures;
Escalate complex incidents to Level 2/Level 3 teams;

Provide quality support to users.

The profile we're looking for

Bac to Bac+2 degree in IT or equivalent diploma;
First experience in IT support of at least 2 years;
Good command of Windows environment and Microsoft 365;
Knowledge of IT hardware and networks;
Mastery of a ticketing tool appreciated;
You are rigorous, organized, autonomous, and responsive;

Excellent interpersonal skills and a genuine sense of user service.

Location: Guyancourt (78)
Hours: 8am - 6pm, 35h per week
Contract: long-term temporary work

Remuneration: From 25K€ Are you passionate about IT and enjoy supporting users?

Join us!

The company

Actual Talent

Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 6th largest employment and labor player in France. For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with customized contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, service provision.