The role

Why join us?

Joining our team means joining a structure dedicated to high-end Business and Leisure travel and bespoke services. We place operational excellence, autonomy, and personalization at the absolute center of our priorities.

Do you thrive on solving complex requests? Do you have a taste for challenges, an eye for detail, and the ambition to meet the expectations of a particularly demanding clientele? Take your expertise to the next level by becoming the guarantor of an impeccable travel experience.

Your missions

Within our team, you will independently ensure

Multimodal booking and ticketing: issuance and management of air, hotel, and vehicle rental flows via Amadeus and dedicated professional platforms.

Full management of Corporate files: processing modifications, cancellations, and refunds (automatic and manual) with rigor and responsiveness.

Tailor-made services for VIP & Luxury clients: design and coordination of complex, high-value-added requests (business aviation, luxury hotels, private concierge, meet & greet services, exclusive experiences).

Strategic advice and client relations: fine analysis of needs, proposing optimized solutions that comply with the strictest requirements.

End-to-end follow-up: proactive support and operational management of files until the travelers return.

The profile we're looking for

Experience & Technical Skills

Confirmed experience in a travel agency, with a specialization in Business Travel.

Essential mastery of GDS Amadeus (pricing, issuance, modifications, and refunds).

Practice of MB3M and mastery of online booking tools (SBT) highly appreciated.

Fluent professional English (written and spoken).

Soft skills & professional posture

Complete operational autonomy and demonstrated ability to manage high-stakes files.

Keen sense of customer service, discretion, and codes adapted to a premium / VIP clientele.

Responsiveness, composure, and initiative in the face of complex or urgent requests.

Organizational rigor, precision, and a strong taste for challenge.

Job conditions
Contract type: CDI
Working time: 35h / week
Location: Paris 8
Work organization: Hybrid mode (up to 2 days of telework per week after validation of the probationary period)

The company

Actual Talent

Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 6th largest employment and labor player in France. For over 20 years and through our 22 offices, our consultants, who are experts in their fields (Sales, Engineering, IT/Digital, Support), have been supporting companies and candidates with tailored contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision. Our team specializing in Tourism is supporting its client, a travel agency in Paris 8, in the recruitment of its future Experienced Travel Agent (M/F) on a permanent contract (CDI).