Job offer : After-Sales Service Manager (M/F)

As a Technical Manager (M/F), your main mission is: To lead all technical and after-sales activities, serving as a strategic interface between customers, manufacturer partners, and internal teams (Design Office and Production) of the company.

Your key missions

Management of the Technical & After-Sales department

• Manage and lead the technical team (2 internal technicians + network of subcontractors).
• Manage service activity: intervention scheduling, preventive and corrective maintenance.
• Act as the "expert reference" for diagnosing complex breakdowns (electrical, automation, mechanical).

Project Management & Installations (Field)

• Supervise installations and commissioning at customer sites (travel 30-40% of the time).
• Perform technical audits and on-site surveys to define specific needs.
• Carry out technical acceptance tests (FAT) at our partner manufacturers in Europe (Germany/Italy).

Engineering & Innovation (Workshop/Design Office)

• Collaborate with the internal Design Office to validate the technical feasibility of projects.
• Supervise "Retrofit" operations and machine adaptations in the workshop.
• Identify opportunities for technical improvement on our own product range.

Technical Commercial Management

• Process spare parts requests and establish technical quotes.
• Manage the technical relationship with foreign suppliers (in English).
• Monitor maintenance contracts and ensure the traceability of interventions.

With a Master's degree in industrial engineering (Maintenance, Electrotechnics, Mechanics), you have proven experience (5 to 10 years) in the world of special machines or packaging lines.

You have

• Solid multidisciplinary expertise: Industrial electricity, Mechanics, and Automation.
• An ability to read and analyze complex plans.
• Fluent technical English (imperative for exchanges with partner manufacturers).
• Experience in team management or coordination of service providers.
• Your leadership, customer service sense, and ability to move from the office to the field will make the difference.

Why join SMG Pixis?

• A central position, with great autonomy and a global vision of projects.
• A human-sized structure favoring reactivity and proximity.
• Varied technical challenges on cutting-edge technologies (robotics, end-of-line).