Job offer : Administrative and Customer Service Assistant (M/F)

Are you an organized, dynamic person with excellent interpersonal skills? Actual is looking for one of its clients for an Administrative and Customer Service Assistant (M/F) for a position based in Saint-Chamond (42400).

This is a temporary opportunity with a real prospect of evolving into a permanent contract (CDI).

Your main missions will be as follows

Planning and Organization: You manage the schedule and planning of interventions for all our customer service technicians.

File and Emergency Management: You handle appointment scheduling, administrative follow-up of files, processing of emergencies, and necessary follow-ups.

Customer and Technician Relations: You are the primary point of contact by phone, ensuring a professional and responsive welcome for both customers and technical teams.

Administrative Follow-up: You draft weekly activity reports and monitor orders for equipment and IT tools.

The profile sought

You have a Bac +2 level in administrative management or secretarial studies. You have perfect command of office tools, particularly the MS Office suite. Recognized for your rigor and punctuality, you know how to demonstrate autonomy and a great capacity to manage stress in the face of daily unforeseen events. Your positivity and sense of service are your best assets for succeeding in this position.

Position conditions

The contract is a full-time position of 35 hours per week, with daytime hours. The assignment will start as soon as possible, with a temporary duration, and with a view to hiring.

Working with Actual allows you to benefit from numerous advantages to secure your career path: 10% end-of-mission bonus (IFM) and 10% paid leave bonus (ICP), Time Savings Account (CET) with a 12% return rate, weekly salary advances on request, health insurance from the first hour worked, FASTT services: housing assistance, childcare, vehicle rental, social support. Presentation of ACTUAL: ACTUAL GROUP, the 5th largest player in the labor and employment market in France with more than 600 agencies and 4,100 employees, supports candidates towards employment every day with a human and committed approach.

To fill the position of Administrative Assistant (M/F), we are looking for a person with a great sense of organization and excellent mastery of office tools (MS Office).

The ideal candidate ideally has a first successful experience in a similar role, combined with a Bac+2 level education in administrative management or secretarial studies.

Rigor, the ability to manage priorities, and excellent writing skills are essential assets to ensure proper file follow-up. We value profiles that demonstrate a strong team spirit and great interpersonal ease in internal and external communication.