---
title: "Support Technician L1/L2 (M/F) · LYON | Actual group"
description: "For a Lyon-based IT services company, join the Desktop Support team as an L1/L2 Support Technician. Your missions Assist users and maintain the hardware f…"
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locale: en
meta:
  "og:description": "For a Lyon-based IT services company, join the Desktop Support team as an L1/L2 Support Technician. Your missions Assist users and maintain the hardware f…"
  "og:title": "Support Technician L1/L2 (M/F)"
---

# Job offer :** Support Technician L1/L2 (M/F)**

TempLYON, 69003Full-time35 heuresInformation and Communication Technologies26 000 €/an

## **Actual Talent**

[All the agency's jobs](https://www.actualgroup.com/en/jobs?recruiterCode=AU28)

## **The role**

For a Lyon-based IT services company, join the Desktop Support team as an L1/L2 Support Technician.

### Your missions

- Assist users and maintain the hardware fleet operational.
- Receive, qualify, and resolve L1/L2 incidents (ticketing, remote control).
- Escalate complex tickets and train users on office and application tools.

## **The profile we're looking for**

### Profile sought

Diploma: BAC pro IT, DUT/BTS SIO or IT maintenance.

Soft skills: Ability to switch priorities quickly, management of a high volume of calls, good stress management, and ease of adaptation to users.

## **The company**

**Actual Talent**

Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 6th largest employment and labor player in France. For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with customized contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision.

### **Want to join the adventure?**

Apply without waiting!

## **Apply for this job**

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