--- title: "IT Support Technician (M/F) · ANCENIS ST GEREON | Actual group" description: "Our IT specialized team is recruiting for its client, a digital services company, 2 IT Support Technicians (M/F) for a one-month interim mission (renewabl…" canonical_url: "https://www.actualgroup.com/en/jobs/technicien-support-informatique-f-h-at-re1254366a397923" locale: en meta: "og:description": "Our IT specialized team is recruiting for its client, a digital services company, 2 IT Support Technicians (M/F) for a one-month interim mission (renewabl…" "og:title": "IT Support Technician (M/F)" --- # Job offer :** IT Support Technician (M/F)** TempANCENIS ST GEREON, 44150Full-timeBTEC HND35 heuresInformation and Communication Technologies15,38 €/h ## **Actual Talent** [All the agency's jobs](https://www.actualgroup.com/en/jobs?recruiterCode=AU04) ## **The role** Our IT specialized team is recruiting for its client, a digital services company, 2 IT Support Technicians (M/F) for a one-month interim mission (renewable) in Ancenis (44). **Start date:** as soon as possible ### Your main missions will be as follows: - Ensure call handling and resolution of first/second level incidents for a multi-site perimeter and a complex ecosystem (management of about 80 companies). - Write incident reports clearly and rigorously to facilitate escalation and follow-up in case of non-resolution. - Process, categorize, and track the progress of support tickets daily in a small team environment (3 people). - Intervene occasionally in the field during targeted trips to users or subsidiaries. ## **The profile we're looking for** With a higher education degree in IT, you have successful experience in local IT support (minimum 2 years). A driver's license (B) is required for this position. ### Technical skills - Proficiency in a ticketing tool (ideally Jira) - Proficiency in Microsoft 365, Teams, SharePoint - Complete management of the ticket lifecycle and clear technical writing ### Soft Skills - Excellent oral and written communication - Strong team spirit and sense of service - Rigor, responsiveness, and ability to learn quickly - **Working hours:** 35h/week - from Monday to Friday - **Travel:** potential travel to be expected around Ancenis **Remuneration:** 14.29 / 15.38 € gross per hour ### **Benefits:** meal vouchers, time savings account Do you recognize yourself in the spirit of the position? Apply now! This position is open to people with disabilities. Committed to diversity and equal opportunity with our partners, we study every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply! ## **The company** **Actual Talent** Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 6th largest employment and labor player in France. For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support) have been supporting companies and candidates with customized contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision, Work-study and internships. ### **Want to join the adventure?** Apply without waiting! ## **Apply for this job** ## **Similar jobs** [**Actual Talent** Laval, Pays de la Loire![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/technicien-helpdesk-n1-h-f-at-re1204212a398015) [**Actual Talent** ANCENIS ST GEREON![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/technicien-support-informatique-f-h-at-re1254366a397923) [**Actual Talent** ISSY LES MOULINEAUX![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/technicien-audiovisuel-junior-f-h-at-re1253924a397866) [**Actual Talent** EYBENS![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/technicien-service-desk-f-h-at-re1253877a397863) [**Actual Talent** LYON, Auvergne-Rhône-Alpes![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/administrateur-linux-devops-h-f-at-re1093677a375749) [**Actual Talent** LYON![Actual Talent](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/technicien-support-n1-n2-h-f-at-re1253328a397820) [See all jobs](https://www.actualgroup.com/en/jobs?family=Technologies+de+l'Information+et+de+la+Communication) ## Sitemap See the full [sitemap](/sitemap.md) for all pages.