---
title: "Customer Advisor (M/F) · NANTES | Actual group"
description: "Your Actual Nantes Tertiaire agency is looking for a Customer Advisor (M/F) in Nantes . Guarantee the handling of incoming and outgoing flows (phones, ema…"
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---

# Job offer :** Customer Advisor (M/F)**

TempNANTES, 44000Full-time35 heuresReception, Administration and Customer Service

**Actual Saint Sébastien**

Agence d’intérim, emploi, recrutement, CDI, CDD et missions temporaires

![Actual Saint Sébastien](https://www.actualgroup.com/_ipx/f_webp&q_75&s_60x60/https://partoo-image-download.s3.amazonaws.com/prod/110035/079277a2-0a8c-4adc-8c58-cf1d3cdd8b1b.png) [Contact](mailto:actual.tertiaire.nantes@actualgroup.com)

**13 rue Marie Curie · 44230 Saint Sebastien Sur Loire**

[**02 51 72 75 85**](tel:0251727585)

[All the agency's jobs](https://www.actualgroup.com/en/jobs?recruiterCode=A406)

## **The role**

Your **Actual Nantes Tertiaire** agency is looking for a **Customer Advisor (M/F)** in **Nantes**.

- Guarantee the handling of incoming and outgoing flows (phones, emails, etc.) from clients and partners
- Analyze and qualify client requests and ensure rigorous processing of first-level operations in compliance with current procedures
- Ensure communication on files with the teams in charge of contract management
- Provide a reliable and complete response with pedagogy to clients and partners regarding savings and provident products, and inform clients of the processes, deadlines, and progress of their file
- Update the customer relationship management tool after each client contact, contribute to improving the quality of the relationship with the client (reception and client satisfaction) by reporting dissatisfaction
- Participate in the circulation of best practices and knowledge
- Participate in the circulation of information within the Management
- Alert on malfunctions, anomalies, and incidents
- Be proactive in proposing improvements to processes and the organization of the activity
- Participate in updating procedures and operating methods
- Provide performance indicators by developing reports

### **Mission dates**: 04/01/2027 to 02/04/2027

**Hourly rate**: €14.18 gross per hour + meal vouchers

## **The profile we're looking for**

- Baccalaureate required with a minimum of 3 years of experience in Customer Relations, including 2 years in call handling
- OR
- Bac +2/3 degree with a minimum of 2 years of experience in Customer Relations, including 1 year in call handling
- **Essential knowledge in banking or insurance**

## **The company**

**Actual Nantes Tertiaire**

As the leading banking group in the European Union, our client operates across all banking and financial sectors on an international scale. The institution supports individuals, professionals, large corporations, and institutional investors on a daily basis. Its activity is structured around retail banking, credit, wealth management, insurance, and corporate and investment banking. Thanks to this universal and integrated model, the group combines local proximity through its branch networks with global expertise to finance the economy, secure financial flows, and advise its clients on their investments.

### **Want to join the adventure?**

Apply without waiting!

## **Apply for this job**

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