--- title: "Customer and back office advisor (M/F) · PUTEAUX | Actual group" description: "Join our client's team based in La Défense as a Back Office Customer Advisor (M/F) in the dynamic tourism and cruise sector. As part of this 6-month contr…" canonical_url: "https://www.actualgroup.com/en/jobs/conseiller-clientele-et-back-office-f-h-at-re1207214a391917" locale: en meta: "og:description": "Join our client's team based in La Défense as a Back Office Customer Advisor (M/F) in the dynamic tourism and cruise sector. As part of this 6-month contr…" "og:title": "Customer and back office advisor (M/F)" --- # Job offer :** Customer and back office advisor (M/F)** TempPUTEAUX, 92800, Île-de-FranceFull-time35 heuresReception, Administration and Customer Service ## **Actual Talent** [**08 11 36 94 40**](tel:0811369440) [All the agency's jobs](https://www.actualgroup.com/en/jobs?recruiterCode=AU21) ## **The role** Join our client's team based in La Défense as a **Back Office Customer Advisor (M/F)** in the dynamic tourism and cruise sector. As part of this **6-month** contract, you will be the primary contact for B2C and B2B clients. ### Your main missions You will ensure the administrative and logistical management of cruise files, from processing emails and incoming calls to managing modifications (flights, hotels, cabins, specific needs). You will ensure passenger files are complete, manage invoicing, upgrades, follow up on cancellations, and chase unpaid invoices. You will also have an active commercial role with travel agencies and direct clients to finalize sales and propose suitable products. You possess **significant experience** in a similar position. We are looking for an organized, rigorous, and responsive person with excellent writing skills (perfect command of spelling and grammar). Proficiency in **Microsoft Office** is essential. You demonstrate autonomy, initiative, and a good sense of teamwork. Finally, fluency in **English** (read, written, spoken) is required to ensure communication with our head office. Do you want to put your commercial and administrative skills to use in a stimulating environment? We look forward to receiving your application! - Weekly duration: 35h from Monday to Friday - Proposed salary: 2400€ gross ## **The profile we're looking for** To excel as a **Back Office Customer Advisor (M/F)**, we are looking for a person with a great sense of organization and high rigor in processing files. Previous experience in **administrative management or customer relations** will be a decisive asset for your success. The ideal candidate must perfectly master **office tools** and possess excellent writing skills. We appreciate responsive profiles, capable of processing requests with precision and autonomy while ensuring **customer satisfaction**. A **Bac+2 level education in management or commerce** is generally desired, accompanied by a developed analytical mind. If you demonstrate real ease with internal software and great reliability in your daily tasks, this position is for you. ## **The company** **Actual Talent** Actual Talent is the European specialist in Talent Acquisition and Assessment for Actual group, the 6th largest employment and labor player in France. For over 20 years and through our 22 offices, our expert consultants by profession (Sales, Engineering, IT/Digital, Support, Tourism) have been supporting companies and candidates with tailor-made contractual arrangements: CDI, CDD, Interim, Freelance, Transition Management, Service Provision.** Our team specialized in Tourism** is supporting its client, a renowned Cruise Line, in the recruitment of its future **Back Office Customer Advisor for an interim mission of approximately 6 months** ### **Want to join the adventure?** Apply without waiting! ## **Apply for this job** ## **Similar jobs** [**Actual Colmar** ST HIPPOLYTE, Grand Est![Actual Colmar](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/receptionniste-h-f-lu-re1212725a392851) [**Actual Salon De Provence** MIRAMAS![Actual Salon De Provence](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/assistant-administratif-f-h-lu-re1208583a392101) [**Actual Lille Tertiaire** Lille![Actual Lille Tertiaire](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/conseiller-clientele-en-assurance-h-f-lu-re1229541a395011) [**Actual Lille Tertiaire** Lille![Actual Lille Tertiaire](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/conseiller-clientele-en-banque-h-f-lu-re1229537a395008) [**Actual Lyon Tertiaire Banque** Chalon Sur Saone![Actual Lyon Tertiaire Banque](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/charge-de-clientele-temps-partiel-h-f-lu-re1209938a394945) [**Actual Paris 08** VILLENEUVE ST GEORGES![Actual Paris 08](https://www.actualgroup.com/_ipx/w_96&q_75/recruiters/icone-actual.svg)](https://www.actualgroup.com/en/jobs/assistant-e-administratif-ve-chantier-f-h-lu-re1228911a394935) [See all jobs](https://www.actualgroup.com/en/jobs?family=Accueil,+Administration+et+Service+Client%C3%A8le) ## Sitemap See the full [sitemap](/sitemap.md) for all pages.