---
title: "Business service delivery | Actual group | Actual group"
description: "IT support, technical projects, or outsourced activities: Actual group mobilizes expertise and manages the monitoring of your business services."
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# **Service provisions**

**IT support, technical deployment, specialized expertise, or outsourced activity: Actual group builds a service tailored to your objectives with you. We mobilize skills, define the scope of intervention, and ensure follow-up with a dedicated contact.**

[**Describe my needs**](https://www.actualgroup.com/en/entreprises/contact)

**+32 000 entreprises font déjà confiance à Actual**

![La Poste](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-la-poste.webp)![Renault](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-renault.png)![Carrefour](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-carrefour.png)![Orange](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-orange.webp)![Intermarché](https://www.actualgroup.com/_ipx/h_32&q_75/logo-intermarche.svg)![Leclerc](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-leclerc.webp)![Valeo](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-valeo.webp)![Id Logistics](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-id-logistics.webp)![All](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/all-logo.png)

![La Poste](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-la-poste.webp)![Renault](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-renault.png)![Carrefour](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-carrefour.png)![Orange](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-orange.webp)![Intermarché](https://www.actualgroup.com/_ipx/h_32&q_75/logo-intermarche.svg)![Leclerc](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-leclerc.webp)![Valeo](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-valeo.webp)![Id Logistics](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-id-logistics.webp)![All](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/all-logo.png)

![La Poste](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-la-poste.webp)![Renault](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-renault.png)![Carrefour](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-carrefour.png)![Orange](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-orange.webp)![Intermarché](https://www.actualgroup.com/_ipx/h_32&q_75/logo-intermarche.svg)![Leclerc](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-leclerc.webp)![Valeo](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-valeo.webp)![Id Logistics](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-id-logistics.webp)![All](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/all-logo.png)

![La Poste](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-la-poste.webp)![Renault](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-renault.png)![Carrefour](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-carrefour.png)![Orange](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-orange.webp)![Intermarché](https://www.actualgroup.com/_ipx/h_32&q_75/logo-intermarche.svg)![Leclerc](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-leclerc.webp)![Valeo](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-valeo.webp)![Id Logistics](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/logo-id-logistics.webp)![All](https://www.actualgroup.com/_ipx/h_32&f_webp&q_75/all-logo.png)

![Une responsable informatique et ses collaborateurs planifient un projet lors d'une réunion de cadrage.](https://www.actualgroup.com/_ipx/w_1280&f_webp&q_75/https://natural-captain-d84c893901.media.strapiapp.com/Photographie_realiste_d_une_reunion_de_cadrage_entre_une_responsable_informatiq_7fa7be0a6a.jpg)

## **Organize the support your business needs**

Strengthen user support, deploy IT equipment, lead a migration, or mobilize engineering expertise: certain projects require complementary skills for a defined period.

Actual group clarifies the scope, objectives, schedule, and conditions of intervention with you. We select the right professionals and organize their contribution in coordination with your teams.

Depending on your needs, the service can cover a specialized intervention or the management of an entire activity. Responsibilities, monitoring procedures, and commitments are defined from the start to give you a clear view of the delivery.

[Describe my needs](https://www.actualgroup.com/en/entreprises/contact)

**100%**

evaluated & tested profiles

**Employee**

the consultant remains ours: a simple & clear contractual framework

**Daily rate**

transparent billing

**1**

dedicated contact

## **A service tailored to every operational need**

**IT support**

### **Strengthen support for your users**

An increase in requests or changes in your IT environment requires strengthening your support. We mobilize technicians based on expected support levels, your tools, and on-site or remote intervention methods.

**Projects and deployments**

### **Support the stages of your technical project**

Workstation deployment, migration, infrastructure upgrade, or technological shift: we organize an intervention tailored to the stages of your project, the required skills, and coordination with your teams.

**Specialized expertise**

### **Access the skills required for a targeted mission**

Cybersecurity, cloud, data, engineering, or industrial projects: we identify the expertise suited to your environment. The scope, expected deliverables, and intervention duration are defined with you before kickoff.

**Management of an activity**

### **Entrust an activity to a dedicated team**

Logistics, packaging, or support: you entrust us with a defined scope. We organize the team, its management, and the oversight of the service, with objectives, key indicators, and commitments established in the contract.

### **Evaluated skills for your mission**

We examine experience, know-how, and professional skills in light of your needs. The selection takes into account the technical environment, expected objectives, and working conditions with your teams.

### **Pricing conditions specified upfront**

For an expert intervention, the daily rate is defined according to the required skills and expected duration. For an outsourced activity, the proposal specifies the scope covered and billing terms.

### **A dedicated contact for follow-up**

Regular check-ins allow us to track progress, share your feedback, and identify necessary adjustments. Their frequency and relevant indicators are defined at the start of the service.

### **A contract established and managed by our teams**

The contract specifies the scope, duration, financial terms, and mutual commitments. Our teams handle its preparation and administrative management throughout the service.

### **Adapted intervention methods**

Salaried consultant from our teams or independent professional: we build the intervention based on the required expertise, assigned scope, and necessary autonomy.

[<h3>**Define the service tailored to your needs**</h3>Present your goals, required skills, and timeline. A consultant reviews your request to build a proposal tailored to your organization.](https://www.actualgroup.com/en/entreprises/contact)

**Choose your support model**

## **Temporary staffing, freelance, or service provision: which response to your needs?**

Temporary staffing need, mission entrusted to a freelancer, or activity to outsource: the choice depends on the scope, desired organization, and entrusted responsibilities. Our teams support you in defining the right solution.

| **Temporary staffing**[Learn more](https://www.actualgroup.com/en/entreprises/besoin/interim) | **Freelance**[Learn more](https://www.actualgroup.com/en/companies/needs/freelance) | **Service provision**[Contact us](https://www.actualgroup.com/en/entreprises/contact) |
| --- | --- | --- |
|  | **Open positions** | **A mission for a freelancer** | **A scope or an activity** |
|  | **Staff supply contract** | **Commercial contract with the freelancer** | **Service agreement managed by us** |
|  | **You, with the agency** | **You, with the consultant** | **Our dedicated contact, with you** |
|  | **Hourly** | **At the freelancer's daily rate** | **At a daily rate, defined based on expertise and duration** |

## **Four steps to organize your service delivery**

### **Define the scope and objectives**

You share your needs, work environment, and schedule. Together, we specify the required skills, expected results, and service delivery terms.

### **Select the right skills**

We evaluate expertise, experience, and professional skills in relation to your assignment. The selection takes into account your technical environment and the terms of collaboration with your teams.

### **Formalize the terms of engagement**

The contract specifies the scope, duration, pricing terms, and each party's responsibilities. On-site or remote setup and monitoring procedures are defined before launch.

### **Support the launch and monitor progress**

We coordinate the launch with your teams. Your dedicated contact organizes regular check-ins to monitor progress, gather your feedback, and agree on necessary adjustments up to the final review.

**FAQ**

## **Your questions about how a service delivery works**

[**Contact us **](https://www.actualgroup.com/en/entreprises/contact)

The professional can be an employed consultant from the service provider entity or an independent professional. The employed consultant remains with their employer, who handles their remuneration and administrative management. The freelancer retains their status and autonomy. In both cases, the contract specifies the scope of the engagement, responsibilities, and terms of collaboration with your teams.

The engagement can be organized on-site, remotely, or via a hybrid approach. The choice depends on the tasks assigned, your technical environment, and access or confidentiality requirements. These terms are defined with you before launch.

Your contact person analyzes with you the difficulties encountered and any gaps relative to the agreed objectives. Depending on the situation and contractual terms, actions may include clarifying expectations, adapting the engagement, or finding another professional. Next steps are defined with you to ensure continuity of service.

## Tailored expertise, support at every step

**A clear scope and a dedicated contact, from launch to final review.**

The success of a service relies on the skills deployed and the terms of engagement. Actual group supports you in selecting professionals, formalizing commitments, and monitoring delivery. You benefit from regular check-ins to assess progress, share your priorities, and agree on necessary adjustments. An organization built around your objectives and collaboration with your teams.

[Contact us](https://www.actualgroup.com/en/entreprises/contact)

## Sitemap

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